Most Innovative for organisational development — APAC

MindNavigator Fostering a Conscious and Connected Workforce

Albert Einstein once stated, ‘We cannot solve our problems with the same thinking we used when we created them’

Encouraging staff to continuously examine their mindset, identity and mental models not only supports them to develop new levels of thinking capacity but also establishes overall business excellence in an enterprise. Further, when an employee is able to bring their ‘whole self’ to work, because they feel empowered to do so then that individual and the organisation will thrive. This is a key driver for organizational leaders today to establish a positive work culture.

A positive work culture is achieved when employees have increased consciousness and an understanding of others that results in a greater depth of human connection and care. While many organizations are driven by the bottom-line for survival, progressive companies incorporate a genuine sense of concern for their workforce which fosters a more empathetic, collaborative environment. As a result, businesses that allow ‘flexibility’ and provide ‘psychological safety’ for their employees inspire discretionary effort, high performance and innovation, compared to those who don’t.

In this regard, Sydney-based MindNavigator represents the next-generation mindset and behavioural change system for transforming how employees think, work and interrelate. “Forging deeper connections— with ourselves, each other, and our environment—is the ‘source code’ for unleashing potential and for our well-being,” states Ami Cook, the founder and chief development officer of MindNavigator.

Notably, the idea of MindNavigator first spurred when Ami’s newborn baby girl, Eva, met with a serious accident. As Ami recalls, the incident flooded her with the awareness of mortality and the importance of fully experiencing each moment. “However”, she adds, “as Eva recovered, I also realized I had wasting those precious moments with my daughter lost in my thoughts rather than being present and connected.” Confronted with this realization, Ami immersed herself in research to uncover what helps people to cultivate their ‘inner mind.’ She transitioned her life from a successful corporate leader to becoming a qualified developmental change specialist, adept in numerous leading-edge coaching methodologies that positively impact organizations and communities. After accumulating several years of experience as a practitioner, Ami went on to establish MindNavigator as the culmination of her personal and professional journey in transformational change. “When I’d finally uncovered the essence of what works to help people transform, I felt compelled to create a system around it that could be shared with as many people as possible,” comments Ami.

“Forging deeper connections—with ourselves, each other, and our environment— is the ‘source code’ for unleashing potential and for our well-being”

According to Ami, traditional approaches to leadership and culture attempt transformation by changing behaviours and processes but have limited impact if they don’t address why certain behaviours exist in the first place. Since an employee’s mental models define how they see their role and function in the workplace, how they interact with others and how they solve problems, MindNavigator adopts a unique Mind-First®approach that tackles root cause rather than symptoms. ‘Focusing on the mind first and targeting attitudes, beliefs, emotions and relationships allows us to challenge and change the thinking that drives behaviours,’ Ami says. By starting with the individual, employees are encouraged to discover their own leadership style and connection to the organisation’s purpose and values, as well as breaking out of old thinking patterns that thwart innovation.‘Thinking differently is arguably our most influential future currency,’ she adds.

Ami also believes cultural change is a collective effort as increasingly complex environments call on staff at every level to exercise leadership. To that end, MindNavigator’s Mind-First® system takes an easilys calable digital approach, helping organizations create a growth mindset culture empowering all employees to collaborate in service of a shared strategic vision. As a cloud-based solution, the technology works effectively even for a fully remote workforce.

Moreover, MindNavigator leverages the 10:20:70 approach—a well-established industry standard for effective personal development—which integrates into the work environment. The process incorporates individual online self-enquiry, group discussions and simple onthe-job practices selected from a comprehensive online library. This approach enables social connection and peer accountability and ensures new insights are converted to actions. Changes are measured by data points captured at the beginning and end of each change cycle. “We’ve shifted away from delivering content and ‘tell and sell’ to engaging employees in the real work of developmental change,” underscores Ami.

At this juncture, the founder narrates some of the success stories that her company has crafted over the years. Legal giant King & Wood Mallesons engaged MindNavigator to support their vision of being ‘a great place to work and grow.’ In addition to developing leadership capabilities within their shared services teams to increase employee impact and the ability to implement new ways of working, the organisation needed to break down silos to enable greater efficiency, effectiveness and ideas sharing. After 6 months, 100 percent of participants reported both a reduction in siloed behaviour and greater flexibility in the way they were operating and 90% of participants were experiencing greater levels of self-understanding. Ami continues to reel off positive stats and stories— an implementation with a leadership team at Sir Charles Gairdner Hospital in Western Australia that received an 83 Net Promoter Score, a tech firm that reduced attrition by more than 20 percent.“Our Mind-First® approach is very powerful,” she asserts, “in fact between 70-90 percent of participants across all our programs are motivated to continue applying the approach as a ‘high priority,’ long after program completion.”

What’s more? Such positive success stories have now made MindNavigator a crucial industry partner of the Business School at the University of Technology, Sydney. MindNavigator’s transformation program is a core component of the business school’s Advanced MBA, supporting students in developing their personal mastery while building deeper relationships and collaboration skills with their cohort.

Keeping up with the recent mandates around remote working, clients can remotely roll out MindNavigator’s Mind-First® approach within their organization, all the way from launch through to post-implementation review. The company is fast emerging as a harpoon of success for organizations looking to fuel growth from within.

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